What Information Do We Collect?
We collect the personal information you submit to us, including your name, email address, street address, city, state/province, zip or postal code, country, company name, phone number, and the serial number of your product in order to communicate with you, send you the physical or digital items you requested, and possibly send you limited physical or digital informational communications.
Other Personal Identifiers:
Apart from the personal information described above, IDI Laser does not collect and does not wish to receive any personally identifying information. Without limitation, you shall not submit to IDI Laser any NRIC number, financial account number, credit or debit card number (other than the number of the card paying for the Services), driver’s license number or government ID number. Children under 13 years of age that use the Services are not permitted to provide or upload any personal information.
Web Tracking Information:
We, and our third party service providers, may use web tracking technologies such as cookies, pixel tags, and clear GIFs in order to operate the Services efficiently and to collect data related to usage of the Services. Such collected data (“Web Tracking Information”) may include the address of the websites you visited before and after you visited the Services, the type of browser you are using, your Internet Protocol (IP) address, what pages in the Services you visit, how long you visited pages, and what links you clicked on. In order to collect Web Tracking Information and to make your use of the Services more efficient, we may store cookies on your computer. We may also use web tracking technologies that are placed in web pages within the Services to collect information about actions that users take when they interact with the Services and Epilog Laser’s Contractors (as defined herein) may also do so. We do not correlate Web Tracking Information to individual user Personal Information, except for internal operational, product development, and administrative purposes of the Services. Some Web Tracking Information may include data, such as IP address data, that is unique to you. You may be able to modify your browser settings to alter which web tracking technologies are permitted when you use the Services, but this may affect the performance of the Services.
What are the Legal Bases for Our Collection and Use of Personal Information?
We rely on the following legal grounds to process your Personal Information:
Who Collects Your Personal Information?
In some cases, IDI Laser collects your Personal Information directly. In other cases, we rely on a third party service to handle the collection and temporary processing and storage of your Personal Information.
How Do We Use the Information We Collect?
Your Personal Information may be supplemented with additional information regarding your activities on the Service; to the extent that such information is linked specifically to you, we will treat that additional information as your Personal Information. We may use your email address to send you marketing materials about IDI Laser and its products and services. We may also use Personal Information for the internal operation, product development, and administrative purposes of the Services.
Web Tracking Information:
We use Web Tracking Information to administer the Services and to understand how well our Services are working, to store your user preferences, and to develop statistical information on usage of the Services. This allows us to determine which features and content users like best to help us improve our Services, to personalize your user experience, and to measure overall effectiveness.
We will also create statistical, aggregated data relating to our users and the Services for analytical purposes. Aggregated data is derived from Personal Information and Web Tracking Information, but its aggregated form it does not duplicate or reveal any Personal Information or relate to or identify any individual. This data is used to understand our customer base and to develop, improve, and market our services.
What Information Do We Disclose to Third Parties?
We will not disclose your Personal Information to any third parties except as follows:
- (i) to third party contractors engaged to provide services on our behalf (“Contractors”), such as performing marketing, analysing data and usage of the Services, hosting and operating the Services or providing support and maintenance services for the Services, or providing customer service.
- (ii) when we have your consent to share the information.
If you provide us with your email address, we will send you administrative and promotional emails. If you wish to opt out of promotional emails, you may do so by following the “unsubscribe” instructions in the email, or by emailing your request to firstname.lastname@example.org
We disclose Web Tracking Information to Contractors in order to analyse the performance of the Services and the behaviour of users, and to operate and improve the Services.
We may disclose aggregated data that does not contain Personal Information to any third parties, such as potential customers, business partners, and funding sources, in order to describe our business and operations.
We reserve the right to disclose any information we collect in connection with the Service, including Personal Information, (a) to any successor to our business as a result of any merger, acquisition, asset sale, or similar transaction; and (b) to any law enforcement, judicial authority, or governmental or regulatory authority, to the extent required by law or if in our reasonable discretion disclosure is necessary to enforce or protect our legal rights or to protect third parties.
Privacy Settings/Opt Out
If you would like any or all of your Personal Information permanently removed from our database(s), please contact us at email@example.com , we will promptly delete it. Aggregate Information derived from your Personal Information will be maintained and/or deleted in the ordinary course of IDI Laser’s business.
Your Choices About Your Information
You have the right to:
- request an accounting of all Personal Information that we possess that pertains to you in an electronically portable format (e.g., electronic copies of information attached to an email).
- request that we change any Personal Information that pertains to you.
- request that we delete any Personal Information that pertains to you.
To request an accounting of your Personal Information, a change to your Personal Information, or deletion of your Personal Information, contact firstname.lastname@example.org
If you have consented to the collection, processing, and/or transfer of your Personal Information, you have the right fully or partially to withdraw your consent. To withdraw your consent, please contact email@example.com. Once we have received notification that you withdraw your consent, we will no longer process your information for the purposes to which you consented unless there are compelling legitimate grounds for further processing or for the establishment, exercise, or defense of legal claims.
We use reasonable security precautions to protect the security and integrity of your Personal Information in accordance with this policy and applicable law. However, no Internet transmission is completely secure, and we cannot guarantee that security breaches will not occur. Without limitation of the foregoing, we are not responsible for the actions of hackers and other unauthorized third parties that breach our reasonable security procedures.
We offer the Services in several geographic regions. We define a geographic region as the location where a user is located.
Users in Regions Other Singapore :
For users located outside of Singapore , we process data with third party data processors and handlers located in the Singapore . We have adopted reasonable physical, technical, and organizational safeguards against accidental, unauthorized, or unlawful destruction, loss, alteration, disclosure, access, use, or processing of user data in our possession. We comply with state and laws governing the protection of personal information.
Retention and Deletion
We will only retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. If you would like your Personal Information to be deleted prior to the date that it would normally be deleted in the ordinary course of IDI Laser’s business, please let us know at firstname.lastname@example.org , we will promptly comply.
We are based in Singapore . Users in the Singapore and regions other than Singapore can contact us at the above address.
Effective date of this policy: May 25, 2021